Privacy Policy

Information we collect

When you fill out our contact or quote forms, we collect the information you choose to give us, such as:

• Your name, email address, and phone number
• The type of coverage you are interested in and the state you live in
• Whether you currently have insurance
• Anything you write in the message or notes field

We do not ask for Social Security numbers, driver's license numbers, or payment information through this website. Please do not send that kind of information through our forms. If we need it to prepare a quote, we will collect it directly from you.

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, and the pages you request. This information is used to keep the site secure and running.

Cookies and tracking

This website does not use advertising cookies, analytics cookies, or tracking pixels, and we do not allow other companies to collect information about your activity on our site over time or across other websites. Because we do not track visitors, we do not change our practices in response to browser Do Not Track signals.

Our pages load fonts from Google Fonts, which receives your IP address in order to deliver the font files to your browser.

How we use your information

• To answer your questions and respond to your requests
• To prepare insurance quotes and recommend coverage
• To service your policy if you become a client
• To meet the legal and regulatory requirements that apply to insurance agencies

When we share information

We do not sell or rent your personal information. We share it only when needed to help you, for example:

• With insurance companies and wholesale brokers we contact to quote or place your coverage
• With service providers that help us run this website and our office, such as our web host and email provider, who may use it only to provide those services
• When the law requires it, such as a subpoena or a request from an insurance regulator

How long we keep it

We keep form submissions as long as we need them to respond to you and to meet the record keeping requirements that apply to insurance agencies.

Security

Every page on this site uses an encrypted (HTTPS) connection, and we use reasonable safeguards to protect the information you send us. No method of sending information over the internet is completely secure, so please avoid sending sensitive personal or financial details through our forms.

Your choices

You can ask to see, correct, or delete the personal information you submitted through this website by emailing mike@bigrockinsuranceagency.com or calling (619) 607-5654. We will respond within a reasonable time, subject to any records we are required to keep by law.

If you become a client, you will also receive our privacy notice for insurance customers, which explains your rights under the insurance privacy laws that apply to your policy.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect information from children.

Changes to this policy

If we change this policy, we will post the updated version on this page and update the effective date at the top.